Refund Policy

Our Refund Commitment

We want every customer to have a straightforward and comfortable shopping experience.

If you are not satisfied with an eligible purchase, our return and refund process is designed to provide a clear and convenient way to request a return.

Eligible purchases may be returned within 60 days, subject to the requirements described in this Refund Policy.

Please review the information below before submitting a return request.

60-Day Return Period

We offer a 60-day return period for eligible products.

The return period begins from the date the order is delivered.

To be eligible for a return, the product should meet the applicable return requirements described in this policy.

Customers should contact our customer service team before sending a product back so that the return can be properly arranged.

Return Eligibility

Returned products should generally be:

• Eligible for return

• In suitable condition for return

• Returned with the applicable original packaging when reasonably available

• Accompanied by the relevant order information

• Sent according to the return instructions provided by our customer service team

Certain products or circumstances may not qualify for return due to product characteristics, condition, or other applicable restrictions.

Our customer service team will review each return request and provide the appropriate return instructions.

Hygiene and Product Safety

Because our store offers electrolyte hydration and oral rehydration products, product condition is particularly important.

For health, hygiene, quality, and product safety reasons, opened, used, consumed, damaged, or otherwise unsuitable products may not be eligible for return.

Customers should keep products sealed and in their original condition when requesting a return whenever possible.

Products that have been opened or used may be reviewed separately based on the circumstances.

How to Request a Return

To request a return, please contact our customer service team through the Contact Us page.

Please provide relevant information such as:

• Order number

• Name associated with the order

• Product name

• Reason for the return

• Description of the issue

• Photographs when applicable

Providing complete information helps our team review the request more efficiently.

Customers should wait for return instructions before sending products back.

Return Authorization

A return should be arranged with our customer service team before the product is shipped back.

Unauthorized returns may result in delays in processing or may not be accepted.

Once your return request has been reviewed, our customer service team will provide the applicable return instructions.

Return Shipping

If a return is requested because a customer has changed their mind or no longer wants an eligible product, return shipping arrangements may be handled according to the specific circumstances of the return.

If an item is received damaged, incorrect, defective, or otherwise has an issue attributable to the order, please contact our customer service team before returning the product.

We will review the situation and provide appropriate instructions.

Damaged Products

If your order arrives damaged, please contact our customer service team as soon as possible.

Please provide:

• Order number

• Product name

• Description of the damage

• Photographs of the product

• Photographs of the packaging when available

Our team will review the information and determine the appropriate resolution.

Customers should not dispose of damaged products or packaging before contacting customer service when the information may be required to review the issue.

Incorrect Products

If you receive a product that is different from the product included in your order, please contact our customer service team.

We will review the order information and provide appropriate instructions for returning the incorrect product and resolving the issue.

Defective Products

If you believe a product has a defect or arrived in an unsuitable condition, please contact our customer service team.

Provide the order number, product information, a description of the issue, and photographs or other relevant information when applicable.

Our team will review the circumstances and determine the appropriate resolution.

Refund Process

Once an approved return has been received and reviewed, the refund process will begin.

Approved refunds are generally completed within 5–10 business days after the return has been processed.

The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

Original Payment Method

Approved refunds are generally issued to the original payment method used to place the order.

The refund amount may depend on the products approved for return and the circumstances of the return.

Customers will receive applicable refund information once the return has been reviewed and processed.

Refund for Partial Returns

If only part of an order is returned and approved, the refund will generally apply only to the eligible products included in the approved return.

Other products that were not returned or do not qualify for a refund will not be included in the refund amount.

Order Cancellation

If you need to cancel an order, please contact our customer service team as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has entered processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be available. The applicable return process may be used instead when eligible.

Exchanges

Product exchanges may be handled according to product availability and the circumstances of the request.

If you would like to exchange an item, please contact our customer service team before returning the product.

Our team will provide appropriate instructions based on the product and order.

Promotional Purchases

Products purchased as part of a promotion, discount, special offer, or other promotional campaign may be subject to specific return conditions.

Unless otherwise stated on the applicable promotion or product page, eligible promotional purchases remain subject to the general return requirements described in this Refund Policy.

Free Shipping

All products on our website are offered with free shipping.

Free shipping applies to qualifying orders according to our standard shipping arrangements.

Return shipping arrangements may differ depending on the reason for the return and the circumstances of the order.

Products Not Eligible for Return

Certain products may not be eligible for return when they have been opened, used, consumed, damaged, or otherwise cannot be safely resold.

Products that do not meet the applicable return requirements may not qualify for a refund.

Our customer service team will review return requests based on the product condition and circumstances.

Return Inspection

Returned products may be inspected after they are received.

The inspection may consider:

• Product condition

• Packaging condition

• Whether the product has been opened or used

• Product quantity

• Order information

• Reason for the return

• Other relevant circumstances

Refund processing will begin after the return has been appropriately reviewed.

Refund Delays

Although approved refunds are generally completed within 5–10 business days after processing, the time required for the funds to appear in the customer's account may vary.

Payment providers and financial institutions may require additional processing time.

If you have not received an expected refund after the applicable processing period, please contact our customer service team with your order information.

Non-Refundable Circumstances

A refund may not be available when:

• The return period has expired

• The product has been opened or used when return eligibility requires an unopened product

• The product has been consumed

• The product has been damaged after delivery through customer handling

• The product does not meet the applicable return requirements

• The return was not authorized or arranged according to the return process

• The customer cannot provide sufficient order information to verify the purchase

Each return request may be reviewed based on its individual circumstances.

Return and Refund Communication

Our customer service team will communicate relevant return instructions and refund information through the contact information associated with the order or the information provided by the customer.

Customers should ensure that their contact information is accurate so that return-related communications can be received.

Contact Us

For return or refund assistance, please contact our customer service team through the Contact Us page.

When contacting us, please include your order number and a clear description of your request.

Our team will review your request and provide the appropriate next steps.

Policy Updates

We may update this Refund Policy when necessary to reflect changes to our products, services, return procedures, refund processes, or customer service practices.

The latest version published on our website will contain the current refund and return information.

Our Commitment

We aim to make returns and refunds as clear, convenient, and straightforward as possible.

Our customer service team is committed to reviewing eligible requests carefully and providing timely assistance throughout the return and refund process.

Thank you for choosing our store.